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Cloth Ship
Customer Support

Returns & Exchange

We want you to love what you ordered. Read our straightforward guidelines on return, exchange, and refunds.

Hassle-Free 7-Day Exchange Policy

At Cloth Ship, customer satisfaction is our top priority. If a product does not fit correctly, or if you change your mind, we gladly accept returns and exchanges within **7 days** of the delivery date, subject to the conditions detailed below.

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Acceptance Conditions

To be eligible for an exchange or refund, the items must satisfy the following conditions:

  • The item must be unused, unworn, and unwashed.
  • Original tags, brand labels, and packaging must be intact.
  • Proof of purchase (invoice or order confirmation) must be provided.
  • Clearance and customized stitched items are not eligible.
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How to Exchange

Exchanging your order is simple and quick. Follow these three steps:

  1. Request: Contact our helpline (+880 1343 895708) or email (info.clothship@gmail.com) stating your order number and request.
  2. Return: Send the item back via your preferred courier or bring it directly to our outlet.
  3. Dispatch: Once inspected, we will dispatch your replacement free of standard shipping fees.

Refund Policy & Timeline

If you prefer a refund instead of an exchange, we will issue a full refund of the product purchase price. Please note that shipping fees are non-refundable unless the return is due to our error (e.g. damaged or incorrect item delivered).

Once your returned item is received and inspected at our warehouse, your refund will be initiated. It takes approximately **3 - 5 business days** for the refund amount to reflect in your account. We offer refunds through:

  • Mobile Financial Services: bKash, Nagad, or Rocket.
  • Bank Transfer: Direct deposit to your local bank account.
  • Store Credit: An instant digital coupon code to use on future purchases.

Damaged or Defective Items

If you receive a damaged, stained, or defective item, please contact us immediately within 24 hours of delivery. Share clear photos of the defect, and we will arrange a complimentary pickup and express replacement at no extra charge.